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We come to you and solve your tech problems

Navigating technology can be daunting for homeowners who aren’t tech-savvy. At Valley Nerds, we understand the challenges you face, whether it’s setting up a home office or troubleshooting computer issues. Our experienced technicians specialize in providing friendly and reliable support tailored to your unique needs. We’ll guide you through the process of setting up your devices, ensuring everything works seamlessly and efficiently in your home environment. From connecting to your Wi-Fi network to installing essential software, we’ll handle it all, making technology accessible and hassle-free for you.

STARTING AT $150

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List of Service Areas

Valley Nerds offers many on-site services including technical support throughout Renfrew County and the Ottawa Valley. If your location isn't listed below but you're close to one of these locations, please contact us as it's possible we can still solve your technical issues. Additional travel charges may apply to customers located outside a 50km radius of Beachburg.

Frequently Asked Questions

Here are some of the most common questions we get asked about in-home tech support. If you still can't find the answer your looking for, please contact us below.

Our technicians are trained to assist with a wide range of devices and issues, including computers, laptops, smartphones, tablets, printers, Wi-Fi networks, and more. Whether you’re experiencing hardware malfunctions, software glitches, or connectivity issues, we’re here to help.

It’s helpful to ensure that the area where the technician will be working is clear and accessible. If you have any specific issues or questions, jot them down beforehand so you can discuss them with the technician during the visit.

Absolutely! Our on-site tech support team specializes in diagnosing and speeding up sluggish computers, ensuring optimal performance. We start by conducting a thorough assessment of your computer’s hardware and software, identifying any underlying issues that may be causing slowdowns. From there, we implement a tailored solution, which may include optimizing system settings, removing unnecessary software, and upgrading hardware components if necessary. Our goal is to restore your computer to peak performance, allowing you to work and browse the internet with ease.

Yes, we’re experts at diagnosing and fixing Wi-Fi problems to ensure seamless internet connectivity throughout your home.  Sometimes what we can do is limited because of your Internet Service Provider (ISP) but we’ll do our best to assist any way we can.  When you’re experiencing Wi-Fi issues, it can be frustrating and disruptive to your daily activities. That’s why our skilled technicians are here to help. We’ll start by conducting a comprehensive assessment of your Wi-Fi network, checking for signal interference, outdated equipment, or configuration issues. From there, we’ll implement solutions such as relocating your router, upgrading equipment, or optimizing settings to improve signal strength and stability. Our goal is to ensure that you have a reliable Wi-Fi connection in every corner of your home.

Of course! Our experienced team will expertly install and configure your smart TV, ensuring you can enjoy all its features without hassle. Setting up a new smart TV can be overwhelming, with various settings and options to navigate. That’s where we come in. We’ll handle everything from unboxing and mounting your TV to connecting it to your home network and configuring streaming apps. Additionally, we’ll optimize picture and sound settings to deliver the best viewing experience. With our help, you can sit back, relax, and enjoy your new smart TV without any worries.

Certainly! Our skilled technicians specialize in troubleshooting printer connectivity issues, ensuring seamless printing from all your devices. When your printer refuses to connect, it can be frustrating and disrupt your workflow. That’s why we’re here to provide expert assistance. We’ll start by identifying the root cause of the connectivity problem, whether it’s a network issue, driver compatibility issue, or hardware malfunction. From there, we’ll implement targeted solutions to restore connectivity, ensuring you can print documents and photos with ease. Our goal is to get your printer up and running quickly, so you can get back to work without any delays.

Leave it to us! Our knowledgeable team will set up automated backups for your files, ensuring they’re safely stored and easily accessible when needed. Data loss can happen unexpectedly, whether due to hardware failure, accidental deletion, or malware infection. That’s why it’s crucial to have a reliable backup solution in place. We’ll work with you to determine the best backup strategy based on your needs and preferences. Whether it’s using cloud storage services, external hard drives, or network-attached storage (NAS) devices, we’ll configure automated backups to protect your valuable data. With our proactive approach to data backup, you can have peace of mind knowing that your files are secure and protected against loss.

Absolutely! Our tech-savvy team will assist you in setting up and optimizing your new mobile device for optimal performance. Whether you’ve just purchased a new smartphone or tablet, or you’re switching to a different model, we’ll ensure a smooth transition. We’ll help you transfer contacts, apps, and data from your old device, configure settings according to your preferences, and install essential apps to enhance productivity and entertainment. With our expertise, you’ll be up and running on your new device in no time.

Certainly! Our experienced technicians are adept at troubleshooting internet browser issues and restoring smooth browsing experiences. When your browser starts acting erratically, it can disrupt your online activities and productivity. That’s where we come in. We’ll perform a thorough analysis of your browser, checking for issues such as slow performance, freezing, or unexpected crashes. We’ll then implement solutions such as clearing cache and cookies, updating browser software, or disabling problematic extensions to resolve the issue. Our goal is to ensure that you can browse the internet seamlessly without any hiccups.

Leave it to us! Our cybersecurity experts will assess your home network’s security posture and implement robust measures to safeguard against cyber threats. In today’s interconnected world, protecting your home network from cybercriminals is paramount. We’ll start by conducting a comprehensive security audit, identifying vulnerabilities and potential entry points for hackers. From there, we’ll implement solutions such as setting up strong passwords, enabling firewall protection, and installing antivirus software to fortify your defenses. Additionally, we’ll educate you on best practices for safe internet usage and how to recognize and avoid common cyber threats. With our proactive approach to cybersecurity, you can surf the web with confidence, knowing that your personal information and sensitive data are protected.

Absolutely! Our team specializes in creating functional and productive home office setups tailored to your specific needs and preferences. Whether you’re transitioning to remote work or looking to enhance your existing home office, we’ll ensure that you have the necessary tools and infrastructure to succeed. We’ll assist you in selecting and configuring essential equipment such as computers, printers, and ergonomic furniture, optimizing your workspace for comfort and efficiency. Additionally, we’ll set up reliable internet connectivity, video conferencing software, and cloud storage solutions to facilitate seamless communication and collaboration with colleagues. With our expertise, you’ll have a professional home office environment that enables you to work efficiently and comfortably.

Leave it to us! Our Wi-Fi experts will assess your home’s wireless network and implement solutions to improve signal strength and coverage. Weak Wi-Fi signals can lead to slow internet speeds, buffering issues, and dropped connections, impacting your online activities and productivity. We’ll start by conducting a thorough assessment of your home’s layout and existing Wi-Fi infrastructure, identifying areas of poor coverage and signal interference. From there, we’ll implement solutions such as relocating your router, upgrading to a more powerful router or mesh Wi-Fi system, and optimizing router settings for optimal performance. Our goal is to ensure that you have a robust and reliable Wi-Fi connection in every corner of your home, allowing you to stream, work, and play without interruption.

EMAIL ADDRESS

Hours of Operation

Monday - 9am to 6pm
Tuesday - 9am to 6pm
Wednesday - 9am to 6pm
Thursday - 9am to 6pm
Friday - 9am to 6pm
Saturday and Sunday by appointment only.

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Not quite ready to book or still have a few more questions? Send us a message below or give us a call! We're stoked to get to the bottom of your technical issues.
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