Common signs include unusual pop-ups, unexpected programs, browser redirects, slow performance, frequent crashes, security warnings, disabled antivirus software, or unexplained changes to your computer. If something suddenly seems different or suspicious, we can inspect the system and determine what is happening.

In many cases, yes. Our goal is to remove the infection while preserving your personal files and existing programs wherever possible. If the infection is severe or important files have been affected, we will explain the available options before making any major changes to the system.

We can diagnose and remove many common threats, including viruses, adware, spyware, browser hijackers, potentially unwanted programs, malicious extensions, fake security software, and other unwanted applications. We can also investigate suspicious behaviour when you are unsure what is causing the problem.

Yes. If you clicked a suspicious link, downloaded something questionable, allowed someone remote access to your computer, or entered information into a fraudulent website, contact us as soon as possible. We can inspect the computer for unwanted software or access and help determine what additional security steps should be taken.

We recommend keeping appropriate security protection enabled and up to date. After cleaning the computer, we can review your existing protection, make sure important security features are working properly, install available updates, and recommend practical ways to reduce the chances of another infection.

Yes. In addition to removing the immediate threat, we can help update the operating system and software, review security settings, remove unnecessary or suspicious programs, check browser extensions, verify antivirus protection, and discuss backup options and safer everyday computer practices.

Sometimes. Whether files can be recovered depends on the type of infection and what happened to the data. We can assess the computer and available backups to determine what recovery options may be possible. If important files are involved, avoid making unnecessary changes to the computer until it has been assessed.